Charges from our network appear on your card statement as JJVSUPPORT.COM. If you see that descriptor, the charge is for one of our memberships. To find out which membership it is or to stop future charges, contact us with the email address you think may be on the account and we'll look it up right away.
All our memberships are recurring — they renew automatically at the end of each billing period until cancelled. If you don't want your membership to renew, cancel it any time before the renewal date. You'll keep full access until your membership's expiration date; cancelling only stops future charges.
Membership fees are generally final and non-refundable, including for unused time, except where the law requires otherwise. We may offer a refund if there were technical issues on our end that kept you from using your membership, or if your region requires age verification and you were unable to complete it. If either applies — or you believe you were charged in error — contact us and we'll review it case by case. The full policy is in our terms of service.
Contact us before disputing the charge with your bank — we can almost always resolve billing errors faster than a chargeback can, and a dispute freezes the account while it's investigated. Send us a message with the email on your account, the charge amount, and the date, and we'll sort it out.
You can cancel at any time, in any of three ways.
1. From your member area — log in and cancel on the My Membership page:
2. Directly with the billing partner who processed your signup:
3. Or just contact us — tell us the email on your account and we'll take care of the cancellation for you.
Whichever way you cancel, future charges stop and your access continues until your membership's expiration date.
No. Cancelling stops future renewal charges, but your access continues until the end of the billing period you've already paid for. No further charges are made after that.
The two most common reasons: your membership expired, or your card declined the renewal charge. Try logging in again first — if you still can't get in, contact us with the email on your account and we'll check its status.
You can request access to, correction of, or deletion of your personal information as described in our privacy policy. Contact us and choose the privacy topic — we may need to verify your identity before acting on the request.
We answer every message in the order it's received, as quickly as we can. Including the email address on your account (the one you signed up with) in your first message speeds things up considerably.
First, know this: entering the wrong username or password more than five times locks your account for up to one hour — so stop retrying, wait an hour, then reset your credentials with the forgot password page (or the Forgot Password link on the site you're a member of).
If you still can't get in after resetting, your membership may have expired or a renewal charge may have been declined — contact us and we'll check.
Codes are sent to the email address on your account. Check your spam or junk folder, and give it a few minutes — delivery can be delayed. If it still doesn't arrive, the email on your account may be out of date; contact us and we'll fix it.
Where the law requires it, access is conditioned on completing an age or identity verification step handled by independent verification providers. We never receive or keep copies of your identification documents — see our privacy policy for details.